If right now you're feeling how I did before my first Airbnb stay, you might feel anxious, nervous, and have a lot of questions. You might be thinking: What do I do if the Airbnb is nothing like the listing describe? What if I have to find another place to stay last minute? What if the place gets broken into? What if the Airbnb owner is crazy? What if the key doesn't work?
First: calm down. We're here to give you all of the tips and advice you need before you book to make sure you have an awesome experience.
I, Gabby, am a digital nomad, which means I travel the world full-time and work from my laptop. In 2021 alone I stayed in more than 30+ Airbnbs as a solo female traveler. I can't even guess how many I've stayed in total in my life. But the point is, I have the tips you need to rock your Airbnb stay.
Before your Airbnb stay: ask the right questions
Read past Airbnb stay reviews.
Read the reviews on Airbnb, usually at the bottom page of the listing. They're usually pretty accurate to what you can expect your experience to be like, and will help you make sure you know exactly what you're getting yourself into.
If it's your first time staying at an Airbnb make sure you'll be comfortable—whether that means choosing an Airbnb where the host still lives there, where you'll be alone, or one that's in a busy part of the city.
Get in contact with the host
Before any Airbnb stay there are some essential questions to ask your Airbnb host. By doing this you can see how responsive they are/will be, establish a little bit of a relationship before your stay, and sus out any red flag
And remember, they're humans too—they're probably just as cautious as you are!
So this is also a great time to ask any clarifying questions you had about your stay. Is there a microwave? A laundry room? Laundry room as in machine washers, or handwashing station? These little details are definitely the things you should find out before you arrive.
Always have an Airbnb Plan B
Things happen. And particularly ridiculous things happen when you travel. Natural disasters, family emergencies, power outages, etc. It's always good to have the contact of a friend in the area or have another accommodation ready in case things go left.
💡 It's always a good idea to have travel insurance in case you need it–for travel health insurance, we recommend Safety Wing.
What to bring with you to an Airbnb:
By reading the Airbnb description and asking Airbnb owner, you should know this pretty quick. I've never been required to bring anything to my Airbnb, but the Airbnb description, it will tell you if the host provides anything you may need.
If it doesn't explicitly say so, or if the listing says they absolutely do not provide toiletries, I would expect to buy: shampoo, conditioner, soaps, toilet paper, food, etc.
Outside of the daily items, some smart things to bring to your Airbnb could include a carbon monoxide monitor, earplugs, and an alarm door stop.
When you arrive at the Airbnb:
Scope it out.
This is easy because the place will either be a cesspool that looks absolutely nothing like the pictures and you'll run, or it'll be even better than you imagined and you'll heave a huge sigh of relief. Check for any deal breakers like bed bugs, stray dogs, or oddly big teddy bears with camera-eyes. The usual. I'm just joking, all of those things are extremely rare.
But damaged locks or windows, internet or power outages, or an inaccurate Airbnb listing are much more possible, so do a thorough walkthrough.
If all is well:
Greet your host warmly if they're there. You're a guest in their home/rental property. If they aren't there, send them a message anyway to keep them updated.
If all is… not well.
Evasive maneuvers.
If you're unsatisfied and can talk to your host, do so. If it's already past the point of no return, contact your Plan B, and don't be afraid to contact Airbnb. Get your money back, and save the next traveler the hassle by leaving a specific review.
If you're at this point you've chosen the scenario where all is well. Fantastic! With an estimated 500,000 AirBnb stays every night of the year, you can rest assured that yours is likely to go very smoothly.
Tips during your Airbnb stay
Keep communication up
If the Wi-Fi stops working, message your Airbnb host. If you have a safety concern or question about amenities, message your Airbnb host. If you simply want recommendations of things to do around the city or ask which part of town is safe at night to walk alone, message your Airbnb host.
Whether or not you actually need them face-to-face, they are still your host! And to ensure a good experience on your part in a higher rating for themselves, I guarantee 99% of hosts will excitedly exist to you no matter the request.
Always keep your keys on you
Always keep your keys in a zipped travel pouch, your wallet, etc. somewhere they won't get lost or fall out. You do not want to be waking your AirBnb host up ringing the doorbell after a night of drinking because you couldn't find them at Senor Frogs.
Also, cha-ching—$100 or more to replace their locks!
Keep travel locks on your bags.
I'm not a distrustful person, I just know Murphey's Law way too well. I always keep suitcase locks on any bags I leave in an AirBnb—my backpacks, my suitcase, my travel journal (no peeking!) just to deter wandering hands.
💡 Read up on some more travel safety tips every vacationer needs to know.
Aw, your trip is over. You've spent way too much money, you're tired, and you've got the text saying your dog has torn up your mom's couch pillow one too many times. It's time to go! So…
When you leave your Airbnb:
Tidy up
Come on, don't be that guy. I don't care if you paid a cleaning fee, at least collect all your beer cans and snack bags into the trash and make it look relatively clean. Always be respectful.
Leave an honest review on Airbnb
Help the next traveler, again, we're all one family. Was it exactly as it was described? Was it is even better? Get yourself some good karma and leave a quick review. Did you really have an exceptional stay? I've heard of gracious guests leaving a nice card or even a bottle of wine for their hosts.
Do you hear Airbnb horror stories? Of course.
Do you hear surfing horror stories? Of course Do people still surf? Of course.
Should you still give AirBnB a try? You tell me!
Here are a few contact types to try:
+ 1(844) 234-2500 – Airbnb Customer Service
+1 (855) 424-7262 – Airbnb Customer Service
+1 (855) 635-7754 – Airbnb Neighborhood Support Team.
Request that Airbnb call you
How was your first Airbnb experience? Was it a home run, or a hit and run? And if you haven't stayed at an Airbnb yet, what reservations do you have? Let's get talking in the comments.
79 comments
My advice: Five-star reviews of AirBnB’s are to be taken lightly. I will never stay at one again as most are overpriced with few amenities. The last one had a Murphy Bed that was placed haphazardly in the room as the room was so small it could accommodate only one direction with the head-to-htoe sandwiched in. Inefficient heating systems for both water and single room, noisy and smelly refrigerator, TV with no passcode provided, stone-cold bathroom and lukewarm shower, broken glass on wall-to-wall California closet doors….. My review was honest and, hopefully, will be taken to heart. I’m amazed at all the positive reviews on this site!
Helpful post. I have been thinking about AirBnB but have not yet taken the plunge. I have been concerned about safety and things not living up to the what was promise. Having a plan B in place ahead of time is a great idea. This is good advice.
This definitely helped quell some fears. I never thought of bringing a carbon monoxide detector though, so that was really interesting and probably a good thing to bring!
I’m so excited to stay in my first Airbnb this summer – it’s in a city where I used to live, so I already know what to expect of typical apartments and I know exactly how I want to fill every day – but it’s going to be so nice to come home to a little bit of privacy every night!
I’ve used Airbnb quite a few times and while I’ve never had a horror story, not all of my experiences have been great either. These are all wonderful tips! One thing I would add, though, is travelers should take steps to make sure their Airbnb stay is supporting a local and not hurting housing in the city. Some cities like Berlin have laws limiting tourists’ use of Airbnb and in other cities like Barcelona, landlords buy out apartments to rent for high prices to tourists on Airbnb which drives out local residents. I always check not just the reviews for the specific listing I want to book, but also the host’s full profile. If I see one guy has like 30 different listings, that’s a red flag and I’ll look for another host.
I absolutely agree Daniella, an important thing to know of! The impact of where/how we spend our tourism dollars resonates.
Such a useful and handy post
Will definitely use it when I visit Paris this year
Thanks for sharing
Something else to bring along: tools to unhinge a door in case you get locked inside the bedroom. Yup, that happened on our very first AirBNB stay! Traumatic!
Oh wow!! Definitely a freak accident to be aware of! What tools did you use?
We’ve had good luck with AirBnB so far…but we try to predict issues before we even arrive in a country, and bail if the communication is poor, or there are a lot of red flags. By poor communication, I don’t mean English-is-not-my-first-language issues – more issues with host-doesn’t-respond-for-two-weeks-then-doesn’t-actually-answer-the-question sorts of issues. Our general thought is that if a host can’t be bothered to respond in a timely fashion and give a reasonably detailed answer to any questions, we probably won’t be happy with the accommodations in the end.
I LOVE that door stop idea! Totally didn’t think of that and now I gotta go buy one lol. I am obsessed with cute and unique airbnbs though I’ve only stayed in a few of them. I brought my mom to one for her first time in Miami before our cruise and she loved the concept! Great post with lots of helpful tips for newbs!
I love airbnb! I use it typically for longer trips or if I can’t find an affordable hotel. These are great tips for newbies.
Good advice! I love Airbnb but it’s good to be prepared!
I just had my first stay at an Airbnb a couple weeks ago, and I had the most fantastic host! I will definitely be using Airbnb again! Great tips in this post!
Such an awesome post! I’m about to book my first Airbnb, thanksssss for writing this post, I’m less nervous now!
Great tips! We love to use Airbnb while we travel! We have always had great experiences!
Good post! I have been looking into staying at an Airbnb for an upcoming trip this summer. My husband is a little hesitant though. I’m ready though! I also didn’t know what Airbnb stood for!
These tips are super helpful for a newbie :-). I have never used Airbnb before. I have been quite skeptical about it, but maybe soon when I travel again.
Oh, how I WISH I had read something like this before my first AirBNB experience! I have lots of them booked when I visit Ireland this Spring and it’ll be the first time I’ll be staying with the hosts being present. Thank you for these tips!
I have yet to try Airbnb. This helps make it seem a little less scary, thank you. I’ll share this on Photo Jeepers FB page.
I look at Airbnb’s all the time and have yet to book one. Thank you for a helpful guide that is starting to put my mind at ease. Next step, book that Airbnb!
Good tips – reviews are king!
This guide is fantastic. I haven’t stayed in an Airbnb yet but I plan on it when I road trip the States this summer. I am a Nervous Nelly just like you so I appreciate all of the points you addressed in this!
Never tried Airbnb before, but it is something I want to give it a go soon, I usually couchsurfing, which is a really nice way of accommodation and get to know locals.. but I will deffo check Airbnb on one of my travels!
Haha, those thoughts racing through your head! We’re long-time airbnb users and fortunately are yet to have a notably bad experience. We have had some issues finding apartments though as we’ve often not been given info that’s specific enough – getting the right info up front is really important. A great read!
Love this post! I’m going to use my first AirBnB in a month and I’m really excited but also a bit nervous. This post is definitely helpful and I’ll make sure to implement many of them. Thanks!
great tips! I was always a bit wary of staying in an Airbnb (basically because I was worried the owner might be crazy) but I tried it for the first time in the Philippines last year and it was awesome! Definitely something I can see myself using more often. I love hostels but sometimes you just need a break!
Great tips! My first AirBnB experience was in Valencia, Spain, and then in Athens, and both were (thankfully) very pleasant experiences 🙂
We’ve only done it the once; I needed an apartment in Amsterdam for a week. It was nice enough, landlady kept coming over every night, it wasn’t what I was expecting that way… I was thinking more hotel manager type relationship, so that put me off a little. Lol I keep hearing stories about ppl being canceled at the last minute and it kinda scares me a little, never even thought of having a plan b.
Thanks for the great tips. Unfortunately my first and only experience with AirBnB was not positive and I discontinued using their services. Applying plan B might be very complicated or maybe not possible in busy places.
If you plan ahead far enough you can always have a plan B, whether it be a friend, hotel, or other hostel 😉 That’s the message, with AirBnb it’s important to plan ahead!
I started using AirBnB last year, and I will say that the odds have been in my favour. I agree with all your pointers, one still has to be cautious even with a trusted service.
Awesome, great tips! I have been wanting to book through Airbnb, but I am a little nervous about it. Although, i realize that’s just cause it’s something new, and so these tips are great!
I am looking to go through Airbnb when I plan my trip to Costa Rica, so we’ll see!
Costa Rica would be an amazing first place, the locals are so so nice! La pura vida 😉 Try it out you may fall in love like I did!
Great tips! I have never had a bad experience with AirBnb, but I definitely feel a bit nervous before every trip.
I haven’t used AirBnB for most of the reasons your addressed- I’m so glad you wrote this post because it’s really given me some confidence to use them!
Would you say it’s better to use AirBnB if there is a few people?
I’m going to face my fear head on and book a start this year!
I think it would make you feel better to book with a group your first time, yes! Especially if you do it in a safe area/part of town 🙂 I stayed in an AirBnb in Sweden with 5 complete strangers, and had a great time so maybe meeting up with fellow travelers could be cool too! So many possibilities! I hope you have a great first experience! Feel free to use my coupon code when you do 😉
Great post. I have wanted to try Airbnb but have chickened out! Thank you for the tops and I will try it out on my next adventure
I hope you do!! Let me know if any of my tips do help! 🙂
Great tips, you should always have a Plan B but so far Ive had great luck with airbnb 🙂
Same with me, no horror stories to share just yet!! 🙂
I honestly looooove AirBnB. It saved me so much money in the last year alone! I’m a bit of a last minute organizer and often hotels are just fully booked or crazy expensive. AirBnb has so many great deals, and because it isn’t as big yet, no one seems to think of booking there! Great tips in this post, will keep some of them in mind when I book my next stay.
Haha totally agree! And really, to pay the same price (or less!) and get an entire apartment with a kitchen and TV and wifi etc, its practically invaluable to me!! Thanks for reading!
I have not yet ventured into the AirBnB world but the more positive feedback I hear about it, the more I am intrigued. Thanks for the tips…I am already nervous just at the thought that I am even considering the idea 🙂
This is really good guide. As from hosts view, i noticed some clients really lack in communication whic for me as a ahost is important. Specially the communication about arrival time. Once some of my clients didn’t bother me to inform me about delay, since they decided to go for lunch and a bit of sightseeing before check in, so i waited them in my apartment from 2 pm to 8 pm.
I can imagine that is SO frustrating! The same of some hosts as well, I’ve heard horror stories about hosts canceling the day-of, or not replying the planned day of arrival! How crazy! Communication is definitely a #1 priority for both parties 🙂
Great tips! I’ve been an Airbnb host in the past and my experience has been really positive, but if I could add one piece of advise to travellers it’s this: Read the ENTIRE listing thoroughly. Reviews are good to read as well, but the listing is like your contract with the host and establishes what they’re offering and what you can expect. That way you won’t be disappointed when you arrive. If the listing isn’t detailed enough ask the host all the questions you want before you book.
Most good Airbnb hosts will put a lot of detail in their listing so make sure you read it ALL so you know exactly what you’re paying for before you book.
Happy travelling!
This is such an informative post and also made me laugh out loud a few times (literally). Great job and I’m glad your first time wasn’t terrifying. I’ve been considering this for a while but just haven’t taken the plunge yet! Sharing this post with my friends! 🙂
Great tips! I love, love Airbnb. There are so many great properties out there and often times they’re a lot better than hotels! 🙂
Great post! Really… I think I will publish something similar soon in my native language. I’m Polish and we are mostly not a type of travellers, and almost nobody here knows airbnb.
I am not a beginner but if I decide to stay there while travelling solo I would read your post carefully again 🙂
There are some really great tips here. I think its great to establish a relationship with your host…things always work better that way. and its more fun 🙂
Usually when I use Airbnb I rent the entire place, but I’m still always so nervous that there are cameras spying on me or someone is going to come in while I’m out and about lol. But, I LOVE Airbnb and will definitely continue using it.
I always stay in AirBnb’s that have women as hosts because that gives me the chills too! Safety first. Unfortunately I dont think I’d ever stay with a guy AirBnb host even if I rented out the whole house, for those reasons 🙁
Thanks for the tips I keep meaning to try it but chicken out and go to hotels but hearing all the positive stories im gonna try it out soon
Jenni, you definitely should! There are ways to make sure you get a safe, kind host as I’ve explained in this post! Communication is key 🙂 Some may be willing to get coffee or something beforehand to make you feel better! Its a great money saver, I hope you do try it and it goes well!
Good guide, i did AirBnb as a host for a couple of years and have to say had mostly nice clients. However when it comes to take time to write a review, some of them never submitted it, despite being happy with everything.:(
That is aggravating! I always leave a review because as you said it helps other travelers and the hosts as well!
I love Air Bnb and have had nothing but good stays!This is a great guide for those who have never done it before and I could’ve done with this guide before I did! Great tips!
I love AirBNB so much! I’ve done maybe four trips with them. I always go by instincts though. If pictures of a place gives me a good feeling, I’ll book it. If it gives me the heebie-jeebies it’s a definite avoid. Thanks for the super informative post, Gabby!
First of all, your bio sounds exactly like me! Fellow maths geek and jack of all trades who can’t decide which to stick with so does them all. 😛
I’ve also been looking into AirBnb loads for my upcoming travels so this is really helpful. It seems like such a fun way to experience a new place like a local and a really friendly option!
lily x
I loved reading this article because I learned a few good tips like putting a lock on my stuff (which I never do) and having a plan B!
I am going to use AirBNB for the first time in a few months and I am a bit nervous. I chose it because it was considerably cheaper than a hotel in that particular place but I looked careful at the reviews and the host has a lot of them and they are all positive. So hopefully it will be ok.
Great tips and advice 🙂
I’ve been wanting to try AirBnB for awhile. So these tips are super helpful for a newbie 🙂 Sharing!
This is great advice. I’ve four different AirBnBs booked within the next month, and I’m super excited to try it out! I think I’m most scared about losing the keys, and not having a reception desk to get some more. I’ve lost so many hostel keys, I can’t even remember!
This is totally true! Your experience on AirBnb is sooooo much better when you establish a relationship with the host. I always check the reviews so I’d be sure to find a great host! Locals always know best!
I love Airbnb myself and use it so much when I travel. It’s a great way to meet people as my first Airbnb was staying with a Parisian native in her apartment. We had a great time together, which surprised us both. 🙂
I did couchsurfing and home exchanges many times so I was eager to see what’s AirBnB is like. I had my first AirBnB with my boyfriend in Brighton and it was a success. The room was as shown on pictures, the host was nice, everything went smoothly. It was a great value for out money.
My parents are coming to London soon and they will probably stay at an AirBnB based on recommendation.
good to know. I plan to use it when I go to france in the near future. good tips 🙂
I have never used Airbnb before. I have been quite skeptical about it, maybe soon when I travel solo 🙂
Some really nice tips there!
I’m using airbnb for the first time in a few months (with 8 of my friends so I’m mostly nervous about them making a mess), so thanks for the tips!!!
I agree with that ‘psycho’ thing! Great tips and yes people shouldn’t deliberately leave a place dirty because they are paying for cleaning service.
I agree with that ‘psycho’! Great tips and yes people shouldn’t deliberately leave a place dirty because they are paying for cleaning service.
Nice to read your experience as a young traveller (says the old lady 😉 !) Though we had little mishaps with some Air Bnb places, I am a frequent user and still would recommend it.
I loved airbnb! I must admit that first time I did it I felt somehow like you, but I was lucky enough to find an amazing family that changed my whole perspective of what Airbnb was!
And your host was amazing with that wine treat!
My boyfriend and I are really interested in trying AirBnB sometime this year, and this was super helpful!
I love your “have a plan B/evasive maneuver” suggestion. 😉
Thanks for sharing!
Some very good tips there. Not done AirBnB yet, but have considered it and it’s all common sense really – just go in prepared and it’s unlikely that the worst will happen. Thanks for sharing 🙂
Gabby! Love this. All very good points for Airbnb first-timers 🙂
AirBnBs are the best! When I’m travelling with a friend or with family, I always stay in one! It’s a great way to get more involved in the culture!